RETURN POLICY
MOOD PEARL aims to become the leading freshwater pearl jewelry brand for women worldwide.
1.Before shipping, we take a video or photo of the product for your confirmation. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving it.
2.Before returning, please ensure the product and packaging are intact; we reserve the right to refuse a refund if there’s any damage.
3.Once we receive the returned item and confirm it’s undamaged, we’ll refund 100% of your purchase price.
SHOULD YOU WISH TO EXCHANGE YOUR ITEM
You can also scan the QR code in the footer and communicate with us using Whatsapp
MOOD PEARL is not responsible for any damaged, lost, or uninsured packages during the return process
SHOULD YOU WISH TO RETURN YOUR ITEM
Returns will be refunded 100% of the product purchase price. If you are located in Canada, you can get a free return label for your return.
If you have any retuen questions, please contact us or scan the QR code in the footer and communicate with us using Whatsapp.
Returns must be made within 30 days of receiving the item.
Any jewelry that has excessive wear or has been damaged cannot be refunded or exchanged.