INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1.Will I receive the same product that I see in the picture?
Yes, you will receive a product that matches the picture of the one you purchased. However, pearls are naturally grown, and each one has unique growth marks. We cannot guarantee that every pearl will be exactly the same.
2.Where can I view my sales receipt?
You can view the order for the product you purchased in my account. We will also send the shopping receipt to the email address you used to register.
3.How can I return an item?
You can contact us within 30 days of receiving your package to request a return. You can reach out to our customer service experts via email or WhatsApp.
4.Will you restock items indicated as “out of stock?”
Yes, we restock products based on sales demand. If you urgently need a specific product, please contact our sales team.
INFORMATION ABOUT US